If you are unsure who to contact with your welfare concern, please consult the welfare flowchart.
St Cross College has teamed up with Health Assured to deliver a Student Assistance Programme (SAP). This SAP service provides a network of dedicated emotional support and practical guidance to students 24/7, 365 days a year.
SAP Helpline: A free, 24-hour confidential helpline for any problem, big or small. Advisors will be able to help you talk through any number of matters, including stress and anxiety, debt, education pressures, addiction, relationships, or legal worries.
Call: 0800 028 3766 Helpline FAQs
(see full leaflet for more details, and secure login details are available here (SSO needed))
Student support: conflict in Ukraine
The war in Ukraine has dominated headlines over the last couple of months, tearing the country apart, separating families and displacing millions of people. It's important to remember that it's normal to be affected by the devastation we're seeing. Health Assured - whom delivers the College's Student Assistance Programme, is ready to help with this stress.
Along with the entire welfare team, the Dean and Junior Deans offer advice, help, and guidance to students at every stage of their studies. The Junior Deans are fellow students. If you would like to get in touch with the Junior Deans, please contact:
Peer support offers an easily accessible and relatively informal opportunity to talk through issues that may be concerning you. Often it can help simply to get things off your chest or to know that someone is genuinely willing to listen and take time to understand what’s on your mind. Sometimes just talking things through is enough.
It is important to emphasise that peer supporters are not counsellors and, where appropriate, they may encourage you to seek more formal support through College welfare, your GP or the University Counselling Service.
To get in touch with one of our four peer supporters please email them, details below:
Emergencies: if you have a serious medical or mental health issue requiring immediate attention you should call an ambulance or the police on 999 or your GP. If you have registered with the Dr Leaver and Partners (as recommended by the College) you can reach them on 01865 311234.
If the matter does not require medical assistance or the police, call the Junior Deans on + 44 (0)7585 600441, or the Lodge on 01865 278 490.
College during office hours
If any student would like to discuss a matter which is troubling them they are welcome to contact the Bursar at email@example.com or (2)78497.
The student welfare representatives are happy to chat about anything troubling you and can be contacted at firstname.lastname@example.org and email@example.com. The LGBTQ representative (firstname.lastname@example.org) can be contacted for any relevant support in dealing with instances of homophobia, biphobia, transphobia, etc. as well as for general issues and difficulties experienced by queer or similarly identified students in the College. The disabilities representative (email@example.com) is available to chat to students about disability-related issues.
The Academic Registrar acts as the disability coordinator and can help with the administration for any course adjustments needed as well as exam arrangements and applications from students to indicate special personal circumstances during their course including suspension of status.
Any matters relating to College Advisors can also be discussed in confidence with the Academic Administrator.
The Bursar, supported by the Bursary Administrator, oversees all financial matters and can help students with any queries or concerns regarding their financial status, including payments, loans, etc.
As part of preparation for their courses, it is expected that all students have budgeted for their financial needs and have arranged sources of funding accordingly. However, we recognise that circumstances can change and unexpected financial problems can occur. We encourage students to approach the College promptly if they see such problems emerging – it is generally easier to offer help at an earlier stage. In such circumstances, please contact the Bursary Administrator to arrange a meeting with the Bursar.
The University runs two key financial hardship schemes to support students. The Oxford Hardship Fund supports all students facing general financial hardship, and the COVID-19 Hardship Fund provides support to continuing students where the COVID-19 pandemic has been a significant factor. The College is able to provide assistance to any students who wish to apply for these funds - please contact the Bursary Administrator (firstname.lastname@example.org).
The Hilary Term deadline for the Oxford Hardship Fund is week 3 Friday 5th February, 17:00 and the COVID-19 Hardship Fund deadline is week 6 Friday 26th February 17:00. For information and deadlines for applying to these funds, please see the University website and contact the Bursary Administrator for details.
Elizabeth Treasure is the dedicated College Counsellor. Elizabeth is a member of the University Counselling Service team and can offer dedicated appointments for St Cross students on Mondays afternoons during term time, available either in-person or online. To make an appointment, please contact Elizabeth at email@example.com.
Students can also access global support through Togetherall. This free online support service is open to all Oxford students, giving access to a global welfare community moderated by mental healh professionals. It provides a safe space for students to self-manage their mental health and wellbeing. Join via the link and register under "I'm from a university or college" with your Oxford email address. the University will not be informed you have signed up or have any knowledge of students' activities unless there is a serious safety concern.
On rare occasions, a student may request to suspend their studies for a period of time. The University definition is: “Suspension of status within the University ‘stops the clock’ for all elements of your degree, including residence, fees and terms for which a particular status may be held.” The clear understanding is that the student hopes to return after suspension and will then be liable for fees, accommodation charges, etc for the equivalent extended period. Although the individual is suspending their student status, the University states that: “a student with suspended status will retain their University card and Single Sign On access to online resources, including email, and to University libraries, during periods of suspension.”
We expect that it will be normal for students to move away from Oxford (typically back home with family) during suspension.
For full details, see the College policy for student suspension here.
General Welfare Information
The Student Advice Service, part of the Oxford University Student Union, is an independent advice, information and advocacy service exclusively available to Oxford University Students. The services they offer are free and confidential, further information is available here.
Further guidance on how a change of status such as suspension may affect you is available on the University's website here.
The College doctors are Dr Laurence Leaver and Dr Mark O'Shea, based at Dr Leaver and Partners. The College Doctors have prepared an info sheet for freshers, with instructions on how to register at Jericho Health Centre and what to do if you are feeling unwell, as well as an explanation of the NHS for international students who may be unfamiliar with healthcare provision in the UK. They have produced an introductory video for freshers here.
If you have been a victim of sexual violence, or need guidance with advising someone, please see this flowchart.
Disability Advisory Service
The University's Disability Advisory Service works with students and staff to create an accessible and inclusive learning environment for students with disabilities. They provide information, advice, and facilitate support. You can find out more here.
The DAS have recently produced a video about Dyslexia at Oxford which you can view here.
Oxford is generally a safe place to live and work but isolated incidents do occur. If you have been the victim of a crime, or witness one, report it immediately to the police by calling 999. If a non-emergency incident takes place on University of Oxford property or land (including any colleges) you should report it to the University’s Security Services via this form.
Please also familiarise yourself with the University’s guidance on personal safety which contains advice on sensible precautions to bear in mind whilst out in Oxford, particularly when you are on your own.