Please see the St Cross Welfare Document for full details of the support available to you.
If you are unsure who to contact with your welfare concern, please consult the welfare flowchart.
College out of hours
Emergencies: if you have a serious medical or mental health issue requiring immediate attention you should call an ambulance or the police on 999 or your GP. If you have registered with the Jericho Health Centre (as recommended by the College) you can reach them on 01865 311234.
If the matter does not require medical assistance or the police, call the Junior Deans on 07758 629 747 or 01865 278 448, or the Lodge on 01865 278 490.
College during office hours
If any student would like to discuss a matter which is troubling them they are welcome to contact the Bursar at email@example.com or (2)78497, or the Senior Tutor at firstname.lastname@example.org.
Alternatively the Student Welfare Representatives can be contacted on
The Bursary Administrator can be asked general questions during office hours.
Senior Tutor: Dr Joanna Ashbourn (email@example.com)
Academic Administrator: Sharon Durno (firstname.lastname@example.org)
The Senior Tutor oversees all academic matters and can help students with any queries or concerns regarding academic progress or course/supervisor issues as well as any general welfare matters that students may wish to discuss confidentially.
The Academic Administrator acts as the disability coordinator and can help with the administration for any course adjustments needed as well as exam arrangements and applications from students to indicate special personal circumstances during their course including suspension of status.
Any matters relating to College Advisors can also be discussed in confidence with either the Senior Tutor or the Academic Administrator.
Bursar: John Tranter (email@example.com)
Bursary Administrator: Jocelyn Larsen (firstname.lastname@example.org)
The Bursar, supported by the Bursary Administrator, oversees all financial matters and can help students with any queries or concerns regarding their financial status, including payments, loans, etc.
As part of preparation for their courses, it is expected that all students have budgeted for their financial needs and have arranged sources of funding accordingly. However, we recognise that circumstances can change and unexpected financial problems can occur. We encourage students to approach the College promptly if they see such problems emerging – it is generally easier to offer help at an earlier stage. In such circumstances, please contact the Bursary Administrator to arrange a meeting with the Bursar.
Further details can be found here.
Laura Evers is the dedicated College Counsellor. Laura is a member of the University Counselling Service team and will be on site with us from 14:00 - 17:00 on Mondays during term. She has shared details of how to make an appointment with the Counselling Service here: https://www.ox.ac.uk/students/welfare/counselling/appointment?wssl=1 and can be contacted directly to make an appointment in College by email to email@example.com .
On rare occasions, a student may request to suspend their studies for a period of time. The University definition is: “Suspension of status within the University ‘stops the clock’ for all elements of your degree, including residence, fees and terms for which a particular status may be held.” The clear understanding is that the student hopes to return after suspension and will then be liable for fees, accommodation charges, etc for the equivalent extended period. Although the individual is suspending their student status, the University states that: “a student with suspended status will retain their University card and Single Sign On access to online resources, including email, and to University libraries, during periods of suspension.”
We expect that it will be normal for students to move away from Oxford (typically back home with family) during suspension.
For full details, see the College policy for student suspension here.
General Welfare Information
The Student Advice Service, part of the Oxford University Student Union, is an independent advice, information and advocacy service exclusively available to Oxford University Students. The services they offer are free and confidential, further information is available here.
Further guidance on how a change of status such as suspension may affect you is available on the University's website here.
The College doctors are Dr Laurence Leaver and Dr Mark O'Shea, based at the Jericho Health Centre on Walton Street. The College Doctors have prepared an info sheet for freshers, with instructions on how to register at Jericho Health Centre and what to do if you are feeling unwell, as well as an explanation of the NHS for international students who may be unfamiliar with healthcare provision in the UK.
If you have been a victim of sexual violence, or need guidance with advising someone, please see this flowchart.